Refund and Return Policy

We encourage our customers to review their orders carefully before placing them.

Order Assurance

Each piece undergoes a thorough quality check before it is packed and shipped. We are confident in the standard we uphold, and our team ensures every parcel leaves our studio in pristine condition.

Final Sale Policy

Due to the exclusive and personalized nature of our offerings, all purchases are considered final once confirmed. This allows us to maintain quality control and preserve the uniqueness of every item.

Custom & Intimate Wear

Made-to-order designs, personalized pieces, and intimate apparel are crafted specifically for you. As such, these are not eligible for modification, exchange, or cancellation once the order is processed.

In Case of Concerns

While we do not facilitate returns or refunds, we are always available to address any issue related to sizing, delivery, or product care. If your order arrives in less than perfect condition, we request that you reach out to us within 24 hours of delivery with clear images and details.

Our team will evaluate the concern and offer the most suitable support — whether that’s repair advice, minor assistance, or a credit note in rare cases deemed appropriate.

Contact Us

For any order-related queries, our team is here to assist you with warmth and efficiency.
Email: sashunique15@gmail.com

Thank you for being a part of the Sash Unique family — where every piece is made with purpose, passion, and pride.